Shipping & Delivery

Where we ship

• We currently ship within Australia only. If you’re overseas and interested in our products, email us at care@hellolacewing.com. We would love to hear from you!

Dispatch times

• Orders are usually dispatched within 1–2 business days. During peak periods or promotions, dispatch may take a little longer.

Delivery methods and estimates

• We offer Standard and Express shipping via Australia Post. Delivery time depends on your location and the service selected.

Shipping fees

• Orders over $80 ship free with Standard shipping. Current Standard and Express shipping fees are shown at checkout.

PO Boxes, Parcel Lockers, remote areas

• We ship to PO Boxes and Parcel Lockers. Deliveries to remote or regional areas may take a little longer than standard estimates.

Tracking

• You’ll receive a shipping email with your Australia Post tracking link as soon as your order is dispatched.

Lost or damaged items

• If your parcel is lost or arrives damaged, email care@hellolacewing.com with your order number and photos (for damage). We’ll work with the carrier to make it right.